ALL CAR SPECIALISTS
Auto Repair Shop Parts and People Magazine Review
Sat, 07/01/2017All Car Specialists
raises new talent, keeps abreast of today’s service needs and
diversifies its customer base
Gabriel, Calif.—Finding qualified technicians is a problem for
many shops, but Paul Brow seems to have found a reliable source
— local colleges and schools. He has been an adjunct professor
of automotive technology at nearby East Los Angeles College
since 2005, and although employees have come and gone through
the years, many of All Car Specialists’ technicians, including
four of his five current techs, have come from East LA College
or one of the other local schools.
“I’m on the advisory
boards of all the auto technology programs in the area,” Brow
said, such as Mark Keppel High School in nearby Alhambra, as
well as Pasadena City College and Rio Hondo College in Whittier.
“Being on the advisory boards is so important. Industry
members can advise the schools on which certificates will get a
kid’s foot in the door, and which certificate will get them to
the next level. We can help their students get to where they
want to go.” Brow also gets an insider’s view of the best
potential new hires. “Some of the kids are sharp,” he added.
All Car Specialists is aptly named. It takes in work of all
kinds and Brow values such versatility. “One of our customers
has a trucking company so we’re servicing some of his bucket
trucks,” he said. “He has a fleet that keeps us going.”
They’ve also done substantial work for the movie industry,
taking care of cars for the movies “Erin Brockovich” and “Oceans
11,” as well as for the 2003 remake of “The Italian Job.” “We
did a lot of Mini Cooper clutches on that one,” Brow said.
“They’d burn them up shooting during the day then they’d tow the
cars here and we’d fix them overnight. It was a lot of work.”
professional affiliations are important at All Car Specialists.
Its technicians are all ASE-certified and their framed
certifications are hung prominently on the wall of the customer
“Our employees, some of whom have worked
here for more than 20 years, have helped us get to where we are
today,” Brow said. “Creating a great work environment and
offering lots of personal development and support are some of
the reasons this has happened.”
include being a Certified Service Center for Bumper to Bumper,
an AAA-approved smog and repair store, and a Bosch Service
“Our relationship with Bumper to Bumper lets us
do nationwide warranties, and gets us advertising and
marketing,” he said. “We can do Bosch warranty work, too. And
being an AAA shop is great marketing and brings us a lot of
They also provide training opportunities.
“Bosch training has been very helpful,” Brow said. “And ACDelco
has also provided a lot of training over the years and still do.
“I used to go to the training center in Burbank and then
they moved it to Glendale. Their training was excellent. Today
they do a lot of training at local schools.
They also come to
our ASCCA meetings — we find them a room and they come and do
training for us. Pasadena City College lets us use their rooms
free of charge for the training. They’re very helpful.”
More maintenance, less repair
There’s no doubt
the industry is evolving, Brow said. “Parts dynamics have
changed so much.” Brow’s wife, Cheryl, agreed. “When we first
started we knew what was going to fail so we stocked those
parts,” she said.
Cheryl Brow knows a thing or two about
parts. She said her father once owned the largest parts retailer
in the San Gabriel Valley, G&H Auto Parts.
room has gone from mostly parts to mostly fluids,” Paul Brow
said. “Take coolants, for example, we have to have 10 different
coolants for the domestic cars, the Asian cars and the European
Being a member of the local ASCCA chapter offers
value, too. “They’re constantly bringing speakers in to help us
understand new technologies,” he said. “Our new shop management
software, Mitchell 1, also helps. You go to fluids section, it
shows you what fluid belongs in a specific vehicle.”
While maintenance is a big part of All Car’s work mix, the
continuously increasing mileage between OEM-recommended services
means fewer maintenance opportunities. Nevertheless, Brow
encourages his customers to service their cars based on their
“We base our advice on the manufacturer’s
recommendations and then we modify it from there,” he said.
“Maybe we’ll advise them to service their car according to the
OEM’s severe conditions recommendations. Or maybe we’ll
recommend a different oil; a synthetic, for example, something
that will serve them better so they don’t have to come back as
often. We tailor our recommendations to the customer and, of
course, to the car.”
Brow credits his successful 45 years
in business to that kind of personal attention. “It’s important
that we keep our customers involved,” he said. “It’s important
to maintain that relationship with them.”